The folks at Seltzer want you to be happy with your purchase! If your order arrives damaged, please contact us immediately for a replacement. If you are otherwise dissatisfied, you may send your order back and we will issue a refund for the items. We are unable to refund your shipping. The contact information for returns is:
137 Flint Street Asheville, NC 28801
Seltzer is committed to safeguarding all personal information collected online. This privacy notice pertains to the collection and use of all information at seltzergoods.com. We may modify our website, its features and our practices from time to time. However, we will treat all personal information we collect in accordance with this privacy notice.
I. All Information Is Voluntary
At seltzergoods.com, we do not collect personally identifiable information unless our visitors voluntarily provide it to us.
Visitors who order merchandise from the Seltzer Goods shop will be required to provide their full name, billing and mailing addresses, e-mail address, telephone number and a credit card number. If the order is being shipped to a third party, we will also need the recipient's name and mailing address. Before collecting information in connection with a Seltzer Store order, we will verify the validity of the purchaser's credit card.
We do not knowingly collect names, addresses and e-mail addresses from children under eighteen. When visitors come to our website, the site automatically collects some non-personally identifiable information such as the type of computer operating system and browser being used.
II. How We Use Information
We use visitors' personal information for internal purposes only, such as subscribing to our newsletter, or to order from the Seltzer Goods shop.
We use the e-mail addresses of subscribers to our newsletter to send the requested letter(s). Seltzer may use e-mail addresses and mailing addresses to send promotional, sales and other information. However, we will NOT sell your personal information to anyone for any reason.
We never sell, rent, or otherwise share visitors' personal information with third parties. We sometimes use non-personally identifiable information that we collect to improve the design and content of our site, and to improve our visitors' experience. We also may use this information to analyze site traffic, as well as to offer better products, programs, or services.
We will disclose information we maintain as required by law, for example, in response to a court order or a subpoena.
We will not use or transfer personally identifiable information in ways that are materially different from the ones described above without also providing notification of such practices and obtaining consent for any materially different uses.
Seltzer uses appropriate and up-to-date physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information provided through seltzergoods.com
We are particularly sensitive to visitors' security concerns regarding the use of credit cards to purchase products over the Internet. For orders placed in the Seltzer Shop, we use a technology that automatically encrypts credit card data while information is being transmitted over the internet, provided that the visitor's browser supports the Secure Socket Layer protocol (SSL).
V. Contact Us